| 1. |
Schedule an appointment. In general, appointments
may be made for same day service at no extra charge. This
step must be completed prior to downloading the Remote
Help client in order to ensure that a technician will
be available to work on your computer. |
| 3. |
If you are using Microsoft Internet Explorer,
you will see the screen below after you click on the download
link. Click Run. |
| 4. |
If you are using a different browser, save
the program, double click on it, and you should arrive
at the following screen. If you have a firewall on your
computer, it may ask for permission to allow remhelp.exe
to access the internet. Be sure to allow access, or the
connection will not be established. |
| 5. |
Select Start and the program will
initiate a connection to our office. |
| 6. |
At the end
of the session we will terminate the connection. If
you wish to stop the connection at any time, simply
click on stop.
Upon successfully connecting to our office, you may
leave your computer unattended for the duration of the
repair, or you may observe the progress as it occurs.
Your assistance is only required to initiate the connection.
If you don't have a stable connection to the internet,
Remote Help will not work. Please schedule an onsite
appointment if this is the case. |
